Terms of service

Acceptance

By using teremu.com or creating a Teremu account you accept these terms. If you accept on behalf of a restaurant or company, you confirm you have authority to bind it. If you disagree with any part, do not use the service.

What Teremu is

Teremu digitises supplier invoices and keeps your food costs, dish margins, inventory, and vendor prices current. The service is provided on an evolving basis: we add and improve features continuously, and may change or retire functionality with reasonable notice where the change is material.

Accounts and responsibility

Using Teremu requires an account. In creating one you agree to:

• Provide accurate information and keep it current.
• Safeguard your credentials and not share them outside your team.
• Be responsible for activity under your account and under the member accounts you invite.
• Be at least 18 and legally able to enter a contract.

Plans and billing

Paid plans are billed per location, monthly or annually. Annual billing charges twelve months at the price of ten.

• Gratis — $0. One location, owner only. No expiry.
• Pro — $29 per location per month. Up to five team members.
• Grupo — $79 per location per month, minimum two locations. Unlimited members and consolidated dashboards.

Charges are taken in advance at the start of each cycle and renew automatically until you cancel. Locations added mid-cycle are prorated for the remainder. Prices exclude tax; applicable taxes are added at invoice.

We may change prices with at least 30 days’ notice. New pricing takes effect at your next renewal, so you can always cancel before it reaches you.

Cancellation and refunds

Cancel any time from your account settings. Cancellation takes effect at the end of the cycle you have already paid for: access continues until then and no further charge is made. We do not refund cycles already begun unless applicable law requires it. After cancellation you can export your data for 30 days, after which we may delete it.

Your data stays yours

Invoices, vendor prices, recipe costings, and other content you upload remain yours. You grant us only the licence needed to host, process, and display that content to you as part of the service. We may use aggregated, anonymised data — which cannot identify you or your suppliers — to improve product accuracy. We do not sell your data or share it with other restaurants.

About AI-generated results

Teremu uses automated recognition to read invoices and compute costs. The technology is good but not infallible: it can misread a figure, a unit of measure, or a product, particularly on blurred or handwritten documents. The numbers you see are decision support, not accounting, tax, or financial advice.

Before setting prices, filing taxes, or closing your books, check the data against your original invoices. That verification is your responsibility.

Acceptable use

In using Teremu you agree not to:

• Upload unlawful content, or material you have no rights to.
• Attempt to access accounts, data, or systems that are not yours.
• Reverse-engineer the service, or extract data in bulk by automated means.
• Resell or sublicense access to third parties without our written consent.
• Deliberately overload the infrastructure or interfere with its operation.

We may suspend or close accounts that break these rules. Where reasonable we will warn you first and give you a chance to put it right.

Intellectual property

The software, the Teremu brand, the product design, and its documentation belong to us. These terms grant you a right to use the service, not ownership of any of those. If you send us suggestions, we may act on them without obligation to you.

Availability and warranties

We work to keep the service available, but do not guarantee uninterrupted or error-free operation. There may be maintenance windows, third-party provider incidents, or outages outside our control. To the extent permitted by law, the service is provided without implied warranties of merchantability or fitness for a particular purpose.

Limitation of liability

To the fullest extent permitted by law, our total liability to you is limited to the amount you paid us in the twelve months preceding the event giving rise to it. We are not liable for lost profits, lost data, or indirect or consequential damages.

Nothing here excludes liability for wilful misconduct, gross negligence, or anything else the law does not permit us to limit. If you are a consumer, you keep every right your national law gives you.

Termination

You may stop using Teremu at any time. We may suspend or end your access if you break these terms, if the law requires it, or if we discontinue the service — in which case we would give you enough notice to export your data.

Governing law

These terms are governed by the laws of the United States of America. If you are a consumer resident in the European Union or Latin America, this clause does not deprive you of the protection of mandatory rules in your country of residence.

Changes to these terms

If we change these terms we will update the date shown above. Material changes will be announced by email or in-app at least 30 days ahead. Continuing to use the service after that date means you accept them.